Frequently Asked Questions
For Florida Gas Transmission Company
FGT Contracts FAQ
Q: How do I get a transportation contract?
A: FGT’s transportation forms are located on the Information Postings website under other.
Q: How do I become a designee/agent for a Shipper or Operator?
A: A Designee form must be filled out and signed by the Shipper/Operator and Designee/Agent.
Capacity Release FAQ
Q: When can the rate on a capacity release transaction exceed Florida Gas’s maximum tariff rate?
A: The rate on capacity release transactions with a term of one year or less may exceed Florida Gas’s maximum tariff rate.
Q: How do I determine if a release may be non-biddable or if it must be biddable?
A: Prearranged releases for thirty-one days or less may be non-biddable subject to rollover rules. If the prearranged release is at less than maximum rate and for thirty-one days or less, the release may be non-biddable if twenty-eight days have elapsed since any prior non-biddable release at less than the maximum rate from the releasing shipper to the prearranged shipper on the releasing contract. Thirty-one days or less rollovers may be non-biddable if the rate is maximum tariff rate or above.
Prearranged releases that are asset management arrangements (AMAs) are exempt from bidding.
Prearranged releases to shippers participating in state-regulated retail access programs are exempt from bidding.
Prearranged releases at maximum tariff rate and with a term greater than one year are non-biddable.
Q: What is the timeline for submitting biddable offers?
A: Offers must be posted by 12:00 P.M. CCT (Central Clock Time) on a business day.
If the release term is one year or less, the minimum open season is one hour from 12:00 P.M. to 1:00 P.M. on a business day.
If the release term is for a period longer than one year, the minimum open season is three business days.
Q: What is the timeline for submitting bids on biddable offers?
A: On all biddable offers, bid periods end at 1:00 P.M. CCT on a business day.
Q: What is the timeline for submitting prearranged non-biddable releases?
A: The award posting timelines for prearranged non-biddable deals are:
| Timely Cycle |
10:30 A.M. CCT (11:30 A.M. nomination deadline) |
| Evening Cycle |
5:00 P.M. CCT (6:00 P.M. nomination deadline) |
| Intraday 1 Cycle |
9:00 A.M. CCT (10:00 A.M. nomination deadline) |
| Intraday 2 Cycle |
4:00 P.M. CCT (5:00 P.M. nomination deadline) |
Q: What are the deadlines for recalling and reputting capacity?
A:
| Timely Recall Notification |
8:00 A.M. CCT |
| Early Evening Recall Notification |
3:00 P.M. CCT |
| Evening Recall Notification |
5:00 P.M. CCT |
| Intraday 1 Recall Notification |
7:00 A.M. CCT |
| Intraday 2 Recall Notification |
2:30 P.M. CCT |
Reput Notification |
8:00 A.M. CCT prior to timely nominations |
Q: Does the rate include the commodity charges or fuel?
A: The rate indicated on offers, bids, and awards is the reservation rate only. The reservation rate includes reservation surcharges. In addition to the reservation charges, the replacement shipper will also be responsible for fuel and commodity charges.
Q: Who can a bidder call with questions?
A: Review the capacity release offer and, if there is a question regarding the offer, call the pipeline’s capacity release administrator.
Also, shippers anticipating bidding on capacity release transactions should be in contact with the pipeline’s credit department. For a bid to be valid, the bidder’s credit must be approved by the pipeline’s Credit Department.
To contact the Credit Department, please call the following:
| Paul Cherry |
713-989-2048 |
| Sandy Sheffield |
713-989-2049 |
Q: My bid status is displaying “credit pending”. Do I need to do anything?
A: No, the system sent your bid to the credit department for review. The credit department will approve or disapprove the transaction and the status will be updated on your home page.
Q: What is the default Bid Tie-breaking Method?
A: The FGT method is first-come-first-served.
To receive a pro rata portion of the capacity in the case of multiple winning bidders, the bidder must indicate with the Bidder Lesser Quantity Indicator that the bidder will accept an award for less than the full quantity, disclosed or undisclosed, and indicate the acceptable minimum quantity in the Bid Minimum Quantity-Contract data field.
Q: I acquired capacity. How do I get my new contract number?
A: View or print the award and you will find the new contract number on the Award Detail under Bidder Info by the data element name Capacity Award K.
Q: I acquired capacity and it is not showing up on my contract. Where has it gone?
A: If you expect capacity to roll up to a master contract, it has to be indicated on the offer otherwise, the system will generate a new contract number. Check the award under the “Master Nomination Contract” field to see if a new contract number is indicated or an existing master contract number.
Q: I missed the bid confirmation deadline. What do I do?
A: The transaction you were trying to confirm has expired. Contact the releasing shipper and ask that a new offer be submitted.
Q: On a prearranged biddable deal, how do I match a higher bid to retain the capacity?
A: On your home page, under Confirmation/Match, a revised bid is displayed. To view the bid, click on the bid number. To approve the match, click on the Confirm button. On the business day the bid period ends and the evaluation and awarding occur, the revised bid will be posted by the pipeline no later than 2:00 P.M. CCT. The match must be completed by the prearranged shipper no later than 2:30 P.M. CCT.
Q:I am looking for a historical offer/bid/award. Where can I find it?
A: From the menu bar, click on the Search menu item to utilize offer, bid, and award search options.
Transportation Management Services (TMS) FAQ
Q: How can I learn more about using the FGT TMS Web system?
A: There is a detailed TMS Web Nomination Manual and TMS Web Operator Confirmation Manual located under User Manuals at http://www.panhandleenergy.com/User_Manual
Q: How can I get contract information from the TMS Web system?
A: Contracts Valid for Transport – click on the Svc Requestor field, the up/dn K field, or any field requiring a contract number and the contract lookup feature appears. Conduct a search for the contract by name or contract number. This option will list the shipper/agent/designee(s) valid contracts for transport, as well as the contract’s service type. Select a contract and the contract field populates.
Locations Valid for Transport – On the form section of the Nomination Maintenance or Scheduled Quantities screens click on the receipt or delivery “Location” field and a table appears that specifies the primary locations by name and number, the capacity type and the MDQ and the total MDTQ.
Contract MDQ/MDTQ– At the top of the Nomination Maintenance and Scheduled Quantities screens the contract MDQ/MDTQ is displayed.
Q: Why can’t I, the designee, see the contract I need to nominate on?
A: More than likely, a new capacity release contract was created. Your current designee form does not list the new contract number. Therefore, a new designee form listing the new contract number must be submitted. The designee will not be able to view the contract information until the designee status is established.
Q: I was the designee for a customer and now I cannot pull up their nomination. Why?
A: More than likely, the designee status has expired and a new form will have to be submitted to FGT to extend the term.
Q: The quantity on my contract is not what I anticipated for nomination. What happened?
A: If you acquired more than one capacity release offer on your master contract, then, more than likely, one of the acquisitions was not confirmed. To verify that you can still confirm the transaction, check the offer’s “Req Post Date/Time.
Q: How can I find out more information on transportation cuts to my contract?
A: The origination of a cut is available in the Scheduled Quantities screen. Retrieve a specific contract, date, and cycle, and then highlight the path displaying the cut code in question by clicking on the path in the matrix area. Once the path is selected, click on the detect icon at the top of the screen. When you click on the detect icon a new screen displays the origination of the cut. Cuts can come from multiple sources throughout each of the cycle’s processes.
Q: Where do I find capacity allocation notices on the WEB?
A: The capacity allocation notices are located on FGT’s “At a Glance” page at http://infopost.panhandleenergy.com/InfoPost or under the Notices section of Informational Postings.
Q: Is there an option to download information from a TMS screen?
A: Click on the Export icon located at the top of the matrix to download screens.
Measurement
Q: Who should I contact if I have a measurement issue?
A: Please contact the FGT Measurement Desk at 713-989-2171 or send an email to Michael.Wagoner@sug.com
Q: What is Operational Data?
A: Operational Data on the Web provides intranet/internet access to operational information specific to locations on the Florida Gas transmission system. This information consists of recent flow rate measurements as well as daily energy flow and BTU factor history. The information is organized by station name. Access to station information is controlled by FGT Market services. See the Operational Data on the Web User Manual at http://www.panhandleenergy.com/User_Manual for more information.
Invoice Service FAQ
Invoices/Billing
Q: How can I get a copy of my invoice?
A: From the Customer Activities menu, click “Invoicing”, then, if prompted, enter your ID and password
In the Invoice Report menu, click on “Invoice”
At Invoice Status click “Final”
Select and enter any one or more of the following filter attributes:
- Invoice Due Date
- Invoice ID
- Accounting Period
- Production Period
- Invoice Type
- DUNS
- LE #
- Contract #
Q: Where do I send my payment?
A: Payments should be wired transferred to:
- Payee’s Bank Account Number: 304153435
- Payee’s Bank ABA Number: 021-000-021
- Payee’s Bank: JP Morgan Chase, NY
- Payee’s Name: Florida Gas Transmission Company, LLC
For any other questions concerning payments, please contact your FGT Customer Service Rep.
Q: When and on what basis would I be charged interest?
A: Interest is charged on any unpaid balance beginning on the original due date, and will continue to accrue until payment is received, or until a bona fide dispute is determined. The FGT pipeline tariff provides that interest accrue at an average prime interest rate computed in a manner consistent with Section 154.501(d) of the FERC Regulations.
Rates
Q: How can I determine my transportation cost?
A: From the Informational Postings menu, click “Rates”
On the next screen, click the appropriate link for the month/year rate card you need.
You can then determine your transportation costs using the data from the rate card.
Quantities (MMBtu)
Q: How does FGT determine the quantities to invoice Shippers?
A: Monthly Reservation Demand invoices are calculated using the monthly contract quantity that is contained in a Shipper’s firm transportation contract.
Monthly Commodity invoices are calculated using the total quantity scheduled on a Shipper’s contract.
Monthly Cash In/Cash Out invoices are calculated using the net imbalance quantity remaining after imbalance trading is completed. Cash In/Cash Out invoice quantities are aggregated to the Shipper legal entity level for this type invoice.
Q: Why does FGT cashout imbalances on a monthly basis?
A: FGT cashes out imbalances on a monthly basis as required in the FGT Tariff. Please see Section 14 “Monthly Balancing” in the FGT Tariff for more information.
Q: How can Imbalance Trading reduce my cashout invoice?
A: FGT uses the net imbalance quantity (i.e. the net quantity of all imbalances traded for a Shipper) for calculating the cash out quantity at the end of any month. This is a requirement per the FGT Tariff. Please see Section 14 “Monthly Balancing” in the FGT Tariff for more information.
Security FAQ
Q: How do I get access to FGT’s transportation systems?
A: The forms necessary to become a user are available by clicking on “Customer Activities” from the main website by clicking on Florida Gas Transmission and then click on Forms. Once the paperwork has been processed, you will be emailed a username and password.
Q: Can I change my password?
A: A user can change their password or reset their password by using Password Management located on the “Customer Activities” website. If you get locked out of the system contact the FGT Help Desk at (713) 989-2035 and a representative will reset your password.
Q: Is it okay if I share my user ID with someone else at my company?
A: We strongly encourage all users to have their own ID’s. Simply fill out the system access form and hit the submit button. Your username and password will be promptly emailed to you.
Q: What should my company do when an employee leaves the company?
A: Please notify the FGT Help Desk at (713) 989-2035 or send an email to FGT.HelpDesk@sug.com
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