Frequently Asked Questions

For Florida Gas Transmission Company

Transportation Management Services (TMS) FAQ

Q: How can I learn more about using the FGT TMS Web system?
A: There is a detailed TMS Web Nomination Manual and TMS Web Operator Confirmation Manual located under User Manuals at http://www.panhandleenergy.com/User_Manual

Q: How can I get contract information from the TMS Web system?
A: Contracts Valid for Transport – click on the Svc Requestor field, the up/dn K field, or any field requiring a contract number and the contract lookup feature appears. Conduct a search for the contract by name or contract number. This option will list the shipper/agent/designee(s) valid contracts for transport, as well as the contract’s service type. Select a contract and the contract field populates.
   Locations Valid for Transport – On the form section of the Nomination Maintenance or Scheduled Quantities screens click on the receipt or delivery “Location” field and a table appears that specifies the primary locations by name and number, the capacity type and the MDQ and the total MDTQ.
   Contract MDQ/MDTQ– At the top of the Nomination Maintenance and Scheduled Quantities screens the contract MDQ/MDTQ is displayed.

Q: Why can’t I, the designee, see the contract I need to nominate on?
A: More than likely, a new capacity release contract was created. Your current designee form does not list the new contract number. Therefore, a new designee form listing the new contract number must be submitted. The designee will not be able to view the contract information until the designee status is established.

Q: I was the designee for a customer and now I cannot pull up their nomination. Why?
A: More than likely, the designee status has expired and a new form will have to be submitted to FGT to extend the term.

Q: The quantity on my contract is not what I anticipated for nomination. What happened?
A: If you acquired more than one capacity release offer on your master contract, then, more than likely, one of the acquisitions was not confirmed. To verify that you can still confirm the transaction, check the offer’s “Req Post Date/Time.

Q: How can I find out more information on transportation cuts to my contract?
A: The origination of a cut is available in the Scheduled Quantities screen. Retrieve a specific contract, date, and cycle, and then highlight the path displaying the cut code in question by clicking on the path in the matrix area. Once the path is selected, click on the detect icon at the top of the screen. When you click on the detect icon a new screen displays the origination of the cut. Cuts can come from multiple sources throughout each of the cycle’s processes.

Q: Where do I find capacity allocation notices on the WEB?
A: The capacity allocation notices are located on FGT’s “At a Glance” page at http://infopost.panhandleenergy.com/InfoPost or under the Notices section of Informational Postings.

Q: Is there an option to download information from a TMS screen?
A: Click on the Export icon located at the top of the matrix to download screens.